Case Studies

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Explore how our innovative solutions have empowered organizations to tackle their unique challenges. From streamlining operations to enhancing compliance, these case studies showcase measurable results and highlight the impact of our tools across diverse industries. Dive in to discover how we’ve helped businesses like yours achieve their goals.

Case Study: Renowned Home-Builder Company

Background : A renowned home-builder company collects and processes large amounts of personal data from customers and employees. With the introduction of the General Data Protection Regulation (GDPR) in the EU, and increasing privacy regulations worldwide, the company recognized the need to formalize its Data Subject Access Request (DSAR) process. DSARs allow individuals to request access to the personal data that a company holds about them. The company needed to ensure compliance, improve its internal processes, and enhance customer trust.

Challenges

Data Localization: Data was stored in various systems and locations across the UK. Aggregating and retrieving data efficiently for a DSAR was a significant challenge.
Scalability: The volume of DSARs increased rapidly, especially after GDPR enforcement, and the company needed a solution that could scale with demand.
Response Timeliness: GDPR mandates a 30-day response time for DSARs, necessitating a streamlined process to avoid fines and reputational damage.
Employee Training: Ensuring that employees across different departments understood the importance of DSAR compliance and were trained to handle requests effectively.

Solution

Centralized DSAR Management System: Implemented a centralized DSAR management system to handle requests. This system integrated with all data sources, allowing for quick identification, retrieval, and reporting of personal data.
Automated Workflows: Automated workflows were developed to route DSARs to the appropriate departments, notify stakeholders, and ensure that every step of the request process was tracked and completed within the legal timeframes.
Data Mapping and Inventory: The company conducted a comprehensive data mapping exercise to understand where personal data was stored, how it was used, and who had access to it. This inventory was essential in streamlining the data retrieval process.
Employee Training and Awareness: The company launched a training program to educate employees on DSAR processes, data privacy regulations, and the importance of compliance. This program included regular workshops, an internal DSAR handling guide, and e-learning modules.
Legal and Compliance Collaboration: A cross-functional team involving legal, IT, and compliance was established to oversee DSAR management and address complex requests, such as those involving sensitive data or large volumes of information.

Results

Improved Compliance: The company achieved full compliance with GDPR, avoiding fines and legal actions. The DSAR management system ensured that all requests were addressed within the required timeframe.
Efficiency Gains: The automated DSAR system reduced the time to process requests by 50%, freeing up resources for other critical business functions.
Enhanced Customer Trust: By effectively managing DSARs, the company improved its reputation for data privacy, leading to increased customer trust and loyalty. Customers appreciated the transparency and responsiveness.
Scalable Process: The centralized system and automation allowed the company to handle an increasing number of DSARs without additional resources, ensuring the process remained scalable and cost-effective.
Increased Employee Engagement: Employees became more aware of data privacy issues and were better equipped to handle DSARs, contributing to a culture of compliance across the organization.

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Case Study: Top UK University

Background: Top UK University, a mid-sized institution with approximately 15,000 students and 2,000 staff, is committed to protecting personal data in accordance with GDPR. The university collects and processes a significant amount of personal data, including student records, staff information, alumni details, and research data.

Scenario: In May 2024, a former student, submitted a Data Subject Access Request (DSAR) to the university. Student graduated in 2022 and requested access to all personal data held by the university, including academic records, emails, financial information, and any disciplinary records. She also wanted to understand how her data had been processed during her time at the university and whether any data had been shared with third parties.

DSAR Process at Top UK University:

Receipt and Acknowledgment:
- The university’s Data Protection Officer (DPO) received Student’s DSAR on May 10, 2024, via email. The DPO immediately acknowledged receipt of the request and informed Student that the university would respond within the statutory period of one month, as required by GDPR.
Verification of Identity:
- Since the request was from a former student, the DPO requested additional identification from Student to verify her identity. Student provided a copy of her passport and her student ID number.
Data Collection and Review:
- The DPO coordinated with various departments, including the Registrar’s Office, IT Services, the Finance Department, and the Faculty of Arts (Student’s department) to gather all relevant data.
- Data collected included:
  - Academic records and transcripts
  - Email correspondence with university staff
  - Records of financial aid and tuition payments
  - Disciplinary records (there were none)
  - Data shared with third parties (such as student loan companies)
  - Library and campus service usage records
- The DPO reviewed the data to ensure that it was relevant to Student’s request and did not include information that could infringe on the rights of others, such as confidential references.
Data Redaction:
- The DPO identified some emails that included personal data about other students. These were carefully redacted to protect third-party privacy before sharing with Student.
Response and Delivery:
- On June 9, 2024, the university provided Student with a comprehensive response. The response included:
  - A summary of the types of data held about her.
  - Copies of all relevant documents and emails.
  - A log of data shared with third parties, including the reasons for sharing.
  - An explanation of how her data was processed, including any automated decision-making (none was applicable in her case).
- The data was delivered securely through a password-protected PDF sent via email, with instructions for secure access.
Outcome:
- Student was satisfied with the response but had a few follow-up questions regarding the data-sharing process, which the DPO addressed promptly. She appreciated the transparency and professionalism of the process.
Lessons Learned:
- The university conducted a post-case review to identify any areas for improvement. The key takeaways included:
  - Enhancing training for staff on identifying personal data that may need redaction.
  - Streamlining data collection processes across departments to reduce response times.
  - Regularly updating privacy notices to ensure all students are aware of how their data is handled and processed.

Conclusion: Top UK University successfully handled the DSAR within the GDPR guidelines, ensuring compliance while maintaining the trust and satisfaction of the data subject. The process reinforced the importance of robust data management and clear communication with data subjects.

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Case Study: Games Official Board In Sports Industry

Background : The Sports Games Official Board (SGOB) is a governing body responsible for organizing and managing official sports events across multiple disciplines. The board oversees thousands of athletes, officials, and support staff, maintaining extensive records that include personal data such as contact information, performance statistics, contracts, and disciplinary actions. As a public-facing organization, SGOB must comply with data privacy regulations like the GDPR and CCPA, making Data Subject Access Requests (DSARs) a critical part of its operations.

Challenge: SGOB faced several challenges in managing DSARs:

High Volume of Requests: Athletes, officials, and other stakeholders frequently submitted DSARs to access their data, particularly around high-profile events.
Complex Data Landscape: The organization’s data was scattered across multiple systems, including databases for event management, HR, and disciplinary records.
Manual Processes: The existing process for handling DSARs was manual and time-consuming, involving multiple departments and risking non-compliance with regulatory deadlines.
Sensitive Data: Some records contained sensitive information that required careful redaction to protect the privacy of third parties.

Solution: To address these challenges, SGOB implemented an AI-powered DSAR solution provided by DSAR.ai. The tool offered the flexibility to manage DSARs through both fully managed and self-service options, ensuring scalability and efficiency.

Implementation Steps:

Integration with Existing Systems: DSAR.ai was integrated with SGOB’s key data repositories, including the athlete management system, HR database, and cloud storage. This allowed for centralized access to relevant data.
Request Intake and Verification: The platform provided a secure portal where data subjects could submit DSARs. Built-in identity verification ensured that only authorized individuals could access their data.
Automated Data Discovery: DSAR.ai’s AI-powered engine scanned the integrated systems to locate all personal data related to the requestor. This included structured data (e.g., athlete performance metrics) and unstructured data (e.g., email correspondence).
Redaction of Sensitive Information: The solution automatically identified and redacted sensitive information, such as third-party data and confidential records, ensuring compliance with privacy regulations while maintaining transparency.
Customizable Workflows: SGOB’s legal and compliance teams configured workflows to match regulatory requirements. Automated notifications and progress tracking ensured timely responses.
Delivery and Reporting: Once the data was collected and redacted, DSAR.ai generated a comprehensive report that was securely shared with the requestor. The platform also maintained an audit trail for compliance purposes.

Results:

Efficiency Gains: SGOB reduced the average time to process a DSAR from three weeks to five days, meeting and exceeding regulatory deadlines.
Improved Accuracy: The AI-powered redaction tool minimized errors, ensuring sensitive information was protected while delivering complete data to requestors.
Scalability: The platform’s automation capabilities enabled SGOB to handle a 200% increase in DSARs during peak sports seasons without additional staffing.
Enhanced Stakeholder Trust: By demonstrating a commitment to data privacy and regulatory compliance, NSGOB strengthened trust with athletes, officials, and other stakeholders.

Conclusion: The implementation of DSAR.ai transformed how SGOB managed Data Subject Access Requests. By automating key processes, integrating seamlessly with existing systems, and ensuring compliance with data privacy regulations, SGOB not only achieved operational efficiency but also reinforced its reputation as a responsible and transparent governing body in the sports industry. This case underscores the value of leveraging advanced DSAR tools to navigate the complexities of modern data privacy requirements.

Case Study: Large Pre-School Chain

Background: A prominent pre-school chain (PSC) in the UK, operating over 100 centres and serving thousands of children and their families undertook DSAR. The organization maintains extensive records on children, parents, and staff, including personal data such as health information, attendance records, emergency contact details, and employee credentials. With the growing emphasis on data privacy regulations such as GDPR, PSC recognized the need to establish an efficient and compliant process for handling Data Subject Access Requests (DSARs).

Challenge: PSC faced several challenges in managing DSARs:

Diverse Data Sources: Data was stored across multiple platforms, including student management systems, HR systems, email servers, and physical files.
Sensitive Data: Requests often involved accessing and redacting sensitive information related to children’s health, behavior, and learning progress.
Compliance Deadlines: The manual DSAR process was time-consuming, putting PSC at risk of missing the GDPR-mandated 30-day response period.
High Stakes: Non-compliance with GDPR could result in hefty fines and damage to the organization’s reputation, making an accurate and efficient process essential.

Solution: To address these challenges, PSC partnered with DSAR.ai, an AI-powered solution designed to streamline the DSAR process. The implementation included both a Fully-Managed service for high-priority cases and a Self-Service platform for day-to-day DSAR handling.

Implementation Steps:

Data Mapping and Integration: DSAR.ai’s team worked with PSC to map their data landscape, identifying all sources of personal data. The platform was integrated with key systems, including the student management system, HR software, and cloud storage.
Secure Request Portal: A user-friendly online portal was deployed, allowing parents, staff, and other data subjects to submit DSARs securely. The portal included built-in identity verification to prevent unauthorized access.
Automated Data Discovery: The platform’s AI engine searched across integrated systems to locate all personal data relevant to each request. This significantly reduced the time required for manual searches.
Sensitive Data Redaction: DSAR.ai’s advanced redaction tools automatically identified and masked sensitive information, such as third-party data and confidential child records, ensuring compliance with GDPR.
Workflow Automation: Customizable workflows were configured to manage the review and approval process, ensuring that all stakeholders were notified and involved as needed.
Audit and Reporting: Each DSAR was tracked through an audit trail, providing a transparent record of actions taken and ensuring accountability. Comprehensive reports were generated for internal use and compliance documentation.

Results:

Improved Efficiency: The average time to process a DSAR dropped from 25 days to just 7 days, allowing PSC to meet GDPR deadlines consistently.
Enhanced Accuracy: Automated redaction reduced the risk of human error, ensuring that sensitive information was protected and only authorized data was shared.
Scalability: The solution enabled PSC to handle a 150% increase in DSARs during peak periods, such as enrollment and year-end transitions, without additional staff.
Cost Savings: By automating repetitive tasks, PSC reduced administrative overhead and redirected resources to core educational activities.
Stakeholder Trust: Parents and staff appreciated the transparency and professionalism of the DSAR process, strengthening trust in PSC’s commitment to data privacy.

Conclusion: By implementing DSAR.ai, the Pre-School Chain transformed its approach to managing Data Subject Access Requests. The solution’s automation, accuracy, and scalability not only ensured GDPR compliance but also reinforced the organization’s reputation as a trusted pre-school chain. This case highlights the importance of leveraging advanced DSAR tools to navigate the complexities of data privacy in the education sector.

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